All packages process and ship from our Westminster, CO location.
MDpocket.com offers bulk discounts on most products! We even offer low minimums of just 10 units, to inquire about bulk information please email our Sales Manager directly at firstname.lastname@example.org.
Priority 2 Day Mail is when your order ships out and it could spend a minimum of two days in Transit before it get shipped out to you.Priority 2 Day Mail still takes 3-5 business days to get to you. UPS 2 day Air guarantees early morning delivery for your shipments within 2 business days. UPS 2 day air is also $25 or more in extra shipping costs.
Some situations require a 20% restocking fee.On many products, this fee is assessed to our company by a third party vendor and is unavoidable. Of course, if there was an error on our part, for example, we shipped you the wrong product, you will not be charged any restocking fees. Cancellations or refusal of orders, which have already shipped, are subject to restocking fees.
We apologize for the error with your shipment. It appears that USPS has marked your package as delivered. Please confirm that you have not received the item and have checked with your leasing office if you are in an apartment complex. After you confirm that you do not have it, please contact a customer service representative to get your replacement. Please call 888-701-3874.
Yes, we do accept APO/FPO addresses for shipment!
The coupon code area is located in Your Cart. Simply click "View Cart" on the toolbar at the top of your page, and then click the "View Cart" button that appears. Once in the cart, you will see “Use Coupon Code” as an option in the lower left hand corner of the screen. Please make sure you are logged onto your User Profile for the code to verify. If the problem persists please contact us at 888.701.3874
Once your order has processed and shipped a shipping confirmation email will be sent to your registered account's email address. The confirmation email will include your package's tracking number and associated shipping service provider's website.
Our free $99 shipping applies to domestic shipments of orders over $99.00 that are placed on MDpocket.com and Clipboards.com. We also offer Free Shipping on certain products. The products with free shipping have a Free Shipping label on them.
This is because not all of the items in your cart qualify for free shipping. The shipping rate for a cart that has products in it that require paid shipping will not increase by adding any of our free shipping products.
MDpocket Orders process
Delivery is dependent on a number of factors. MDpocket.com typically ships all orders within 24-48 hours of receiving order (on working business days).
If you are ordering a Slightly Damaged clipboard then you cannot apply coupon codes to your order, due to the clipboard already being on sale. If you are not ordering a slightly damaged clipboard and the coupon code isn’t working, please call us at 888-701-3874!
You can track your package at anytime by logging into your MDpocket.com account. You will also receive an email directly from our Customer Service Team when your order has shipped with detailed tracking information.
If you know your tracking number and the service provider here are some helpful links:
Delivery is dependent on a number of factors. MDpocket.com typically ships all orders within 24-48 hours (business days) of receiving your order. This excludes items that are on back-order. Transit time begins when the item ships. Transit time depends on the method of shipping you selected for your order.
- USPS Priority Mail 3-7 business days
- UPS Ground 3-5 business days
- UPS 2-Day Air 2 business days
- Please note the transit time begins as soon as the items have been picked up by the associated company.
You can always add to your order as long as your order has not yet shipped out of our office. If you'd like to add to your order, please give us a call directly at 888-701-3874 to verify what items you would like to add to your current order. We will also need credit card information at this time for the cost of the additional item.
Unfortunately, you cannot take advantage of the sale after you already placed your order. If your order hasn’t shipped yet we can cancel your order, issue you a refund, and you can replace your order. Refunds do take 24-48 hours to be back onto your account. If you have more questions please call a customer service representative.
Shipping depends on the service you select. Our most popular shipping options are 3-7 Day Priority Mail by United States Postal Service and UPS Ground. If you would like your package sooner, we also offer UPS 2nd Day Air at an additional cost.
We ship internationally, although international shipping rates will apply.
The difference between our Black Clipboards and our Blackout Clipboards is that Blackout Clipboards come with a black clip and black rivets, compared to the standard silver clip and silver rivets.
Once your WhiteCoat Clipboard has been purchased it will come with a label already adhered to the exterior of the clipboard. This label can be removed at any time. The best way to remove a label is to heat it up evenly with a heat gun or hair dryer, then remove the label; be careful, the clipboard may become hot. Any residue left behind can be removed with household cleaner. If you are looking to get a new label or replacement label please call us at 888-701--3874 You will need your credit card for additional charges.
Our Slightly Damaged Clipboards may have minor cosmetic issues including paint differences, surface scratches or small defects to the edges of the board. They are still 100% functional and there is no damage to the medical information stickers applied to the clipboard (if applicable). So you may see a scratch, or an edge that is missing a bit of color, but the clipboard and the information are still 100% useful! If you have any further questions please contact our customer service representative.
For all of our clipboards we have a 90 day warranty. In that 90 days you can exchange for a Free Replacement. If you are past the 90 days we can give you a replacement Clipboard for a discounted price. We have a 30 day warranty for all of our accessories and pocket equipment. Like the 90 day warranty, you will have 30 days to exchange for a Free Replacement. Restocking Fees may apply.
A Horizontal Clipboard folds hamburger style. When you open the clipboard and the clip is at the top, Horizontal clipboards fold from top to bottom. Vertical Clipboards fold Hot Dog style. When the clipboard is open and the clip is at the top, Vertical Clipboards fold left to right. If you have further questions please contact a customer service representative at 888-701-3874.
The difference between the U.S. and Metric editions are the units used. Most people in the U.S. use the U.S. edition. Most people outside of the U.S. use the Metric edition. Before you order ask your facility what units you use. For further questions contact a customer service representative at 888-701-3874.
Medium Density Fiberboards (MDF) are a lighter shade of color and High Density Fiberboards (HDF) are a darker shade of color. We offer both of them in a variety of sizes. You can even get a custom size. If you want a custom MDF or HDF Clipboard please contact a customer service representative.
We have ten (10) different medical and health sciences labels for our WhiteCoat Clipboards currently. Each label offering different information for different specialties/occupations. You can review each label below by clicking on the Edition your interested in:
Yes, we do offer a Gift Wrap option for all of our products. We offer a complete gift wrap as well as free gift messages that can be added into your package. This option will be offered during the checkout process. Whether the gift is for a birthday or a graduation, we have options for you!
Unfortunately, you cannot return a customized product like an engraved clipboard or Custom book. Unless we were at fault for something wrong with your order.
Yes, we accept returns on all merchandise, except individual WhiteCoat Clipboard Labels within 30 days of delivery date. If you have any questions about returning a product, please contact our customer service at 888-701-3874.
We can reach us from 8:00 AM through 5:00 PM Mountain Standard Time. Anytime outside of these hours you can leave us a voicemail or fill out the Contact Us form and we will get back to you on the next business day. You can also find our contact hours and customer service information on our customer service page.
Once logged into your account, you should be able to edit your account information. On our home page, in the upper right hand corner of the screen you will see "My Account". Click on this, and the first option shown will be "Edit account information". From there you will be able to change both your phone number and/or your email address.